Who we are
CARECLINQ HEALTH SERVICES is a registered healthcare appointment booking service operating in Vijayawada, Andhra Pradesh, India.
| Detail | Information |
|---|---|
| Registered name | CARECLINQ HEALTH SERVICES |
| UDYAM Registration | UDYAM-AP-20-0098710 |
| Proprietor | Bala Sankara Rao Boyina |
| Registered address | Patamata Lanka, Vijayawada, Andhra Pradesh — 520010 |
| Contact email | careclinqsupport@gmail.com |
| Website | careclinq.com |
CareClinq is a booking platform — we connect patients with licensed doctors for in-person appointments. We are not a hospital, we do not provide medical advice, and we do not store medical records.
What we collect
We collect only the minimum information needed to book your appointment. Nothing more.
| Data | Example | Why | Stored? |
|---|---|---|---|
| Your name | Krishna | Identify your booking | Yes |
| WhatsApp phone number | +91 9542618150 | Send confirmation, contact you | Yes |
| Age | 45 | Match appropriate specialist | Yes |
| City | Vijayawada | Find nearby clinic | Yes |
| Symptom keyword | Fever / Cold | Match correct specialist | Yes |
| Appointment time | 12 May, 11:00 AM | Your booking record | Yes |
Important: The symptom you share (e.g. "fever", "skin problem") is used only to find the right specialist. It is not a medical record, not shared with insurers, and not used for any profiling purpose.
What we never collect
We deliberately do not collect the following — and have no plans to do so:
| Data | Collected? |
|---|---|
| Medical records or diagnosis | Never |
| Prescriptions or lab reports | Never |
| Payment card or bank details | Never |
| Aadhaar or government ID | Never |
| Location tracking / GPS | Never |
| Photos or biometric data | Never |
| Browsing behaviour or cookies | Never |
| Social media profiles | Never |
Why we collect it
We collect your information for these specific purposes only:
To book and confirm your appointment
Your name, phone, and chosen slot are used to create and confirm your booking with the clinic.
To match you with the right specialist
Your symptom keyword and age help us show available doctors in the appropriate specialty.
To send you booking updates on WhatsApp
Confirmation, reminders, and any changes to your appointment are sent to your WhatsApp number.
To remember you for future bookings
Returning patients don't need to re-enter their name and age. We use your phone number to recognise you.
We do not use your data for advertising profiling, selling insurance, recommending products, or any purpose beyond the above.
How we protect your data
We use industry-standard security measures across every layer of our system:
| Layer | Protection |
|---|---|
| Data storage | AES-256 encryption at rest (Supabase, Mumbai servers) |
| Data in transit | TLS 1.3 encryption on all API connections |
| Database access | Row-level security — only our system can read patient records |
| API security | Secret keys stored in environment variables, never in code |
| WhatsApp channel | End-to-end encrypted by WhatsApp / Meta |
| Server location | Mumbai, India — your data does not leave India |
| Backups | Daily automated backups with 7-day retention |
Data stays in India. Our database is hosted on Supabase Mumbai region. Your personal data is never transferred outside India, in compliance with the DPDP Act 2023.
Data sharing
We do not sell, rent, or trade your personal data. Ever.
Your information is shared only in these limited circumstances:
With the clinic / doctor you are booking
Your name, phone number, age, and appointment time are shared with the clinic so they can prepare for your visit.
With our technology providers (processors only)
Supabase (database), Make.com (automation), Interakt (WhatsApp delivery) — strictly to operate the booking service. They cannot use your data for their own purposes.
When required by law
If compelled by a valid court order or government authority under Indian law. We will notify you unless prohibited from doing so.
We will never share your health information with insurance companies, pharmaceutical companies, advertisers, or marketing agencies — regardless of any commercial arrangement.
Data retention
| Data type | Retention period | Reason |
|---|---|---|
| Booking records | 2 years | Medical audit trail, consumer protection |
| Patient profile (name, phone, age) | Until deletion requested | Faster repeat bookings for you |
| WhatsApp conversation logs | Managed by Interakt / Meta | Per WhatsApp Business terms |
| System logs (Make.com) | 7 days | Debugging only, then auto-deleted |
You may request deletion of your patient profile at any time. Booking records may be retained for the 2-year audit period even after profile deletion, but will be anonymised where possible.
Your rights
Under the Digital Personal Data Protection Act 2023 (DPDP Act) and the IT Act 2000, you have the following rights:
Right to access
You can request a copy of all personal data we hold about you.
Right to correction
If your name, age, or phone number is incorrect, you can ask us to update it.
Right to deletion ("right to be forgotten")
You can request deletion of your patient profile. We will process this within 7 business days.
Right to withdraw consent
You can stop using CareClinq at any time. Send us a WhatsApp message or email to opt out of all future communications.
Right to grievance redressal
If you believe your data has been mishandled, contact our Grievance Officer (details below). We will respond within 30 days.
To exercise any of these rights, message us on WhatsApp at +91 9542618150 or email careclinqsupport@gmail.com.
Children's privacy
CareClinq is intended for use by adults (18+) or by parents and guardians booking on behalf of children.
If you are booking an appointment for a child, you confirm that you are their parent or legal guardian and consent to the collection of their appointment details (name and age only) on their behalf.
We do not knowingly collect personal data directly from children under 18 without parental consent.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will:
Notify active patients via WhatsApp
If you have booked with us in the past 6 months, we will send you a WhatsApp message about material changes.
Update the "Last updated" date
The date at the top of this page will always reflect when it was last changed.
Continued use of CareClinq after changes constitutes acceptance of the revised policy.
Contact us
For any privacy-related questions, data requests, or complaints, contact our Grievance Officer:
Grievance Officer
Bala Sankara Rao Boyina
CareClinq Health Services
Patamata Lanka, Vijayawada, Andhra Pradesh — 520010
Within 30 business days as required by DPDP Act 2023
This policy was last reviewed by CARECLINQ HEALTH SERVICES in May 2026.
It is governed by the laws of India, including the DPDP Act 2023 and IT Act 2000.
Any disputes shall be subject to the jurisdiction of courts in Vijayawada, Andhra Pradesh.